Data Analyst

We’re looking for a data analysis professional to step into a newly created role with a globally successful company and leading expert in automation. Working as a Data Analyst, you’ll take ownership of the CRM and other customer data, producing meaningful analysis and insights to adjust the company’s approach to market. The Data Analyst will also look to clean the existing data, developing best practices for data cleaning and quality control, to eliminate further data contamination.

Ultimately, we’re looking for someone who can evolve and mould this role to become the company’s business information expert, to support the Sales Departments with actionable data insights to drive the business forward.

Key Duties & Responsibilities

• Work with the Sales HQ manager and Sales Director to create a wider plan to provide valuable data analysis
• Analyse customer spending patterns, sales activity, product sales and pricing anomalies
• Become the company’s expert in CRM (Customised Sugar CRM) – gaining a deep understanding so that insightful reports can be created for the sales management team and product managers
• Use industry sales information to predict sales trends
• Use company data to predict margin and discount trends
• Create a deep understanding of customer coding and other data base segmentation codes (Industry, Share, SIC etc.)
• Develop methods to give insightful information, to be used by management teams to monitor and increase productivity and sales
• Provide segmentation and information to Marketing to increase effective campaigns and data insights into customers

Essentials Skills & Experience 

• Degree or HNC/D in business information systems, information management or related computer science qualification, plus English Language & Mathematics GCSE (or equivalent)
• Minimum of 3 years professional experience in data analysis or business information management, working with customer databases, analysis and cleaning of data used to give business insights
• Good communication and presentation skills
• Possess a basic commercial understanding of business
• Some basic HTML coding knowledge
• Advanced level Microsoft Excel & Microsoft Access
• Cross departmental communication skills and experience of multi stakeholder communications
• Ability to work independently, managing your time to meet deadlines
• Willingness to learn, especially about SMC

Desirable Skills & Experience

• 1st Class or Masters Degree, English Lang. Maths GCSE/A-Level grade A, or any other qualifications to support Information Systems or Data analysis
• Logical/creative thinker, problem solver with ability to think conceptually
• Ability to understand the importance of metrics to gauge success of projects
• Play a willing part of a Team which has diverse responsibilities within the business
• Sugar CRM experience and data management including validation, data matching and quality control