Technical Support Engineer

We’re keen to talk to professionals with mechanical and engineering experience, regarding a great opportunity to step into a technical support role that’s predominantly office based, with occasional site support. You’ll be joining a flagship UK supplier of high-quality equipment and machinery that serve the Engineering, Construction, Automotive and Agricultural sectors. They are growing company offering good opportunities for career progression.

Attractive salary | Monday – Friday (no weekends) | Predominantly office based

This role will suit someone with sound mechanical knowledge that is looking to spend less time on-site, whilst still keen to use their expertise to help solve customer’s technical problems.

Key Duties & Responsibilities

• Diagnose and resolve technical/mechanical faults
• Provide effective technical telephone support to distributors and end users, investigating issues and following up with all user queries
• Offer technical support to all internal staff
• Take ownership of customer complaints and bring to satisfactory resolution
• Occasionally carry out external repairs and servicing when required
• Process warranty returns to agreed procedures
• Ad hoc projects as assigned by the Customer Service Manager
• Carry out any other reasonable tasks as required

Skills and Experience

• Hands on Mechanical / Engineering experience is essential
• Sound & in depth mechanical/engineering Knowledge
• Mechanically & electrically proficient
• Excellent telephone manner with the ability to communicate effectively
• Ability to work accurately under pressure and meet deadlines
• High degree of attention to detail
• Ability to work both independently and as part of a team
• Must be self-motivating.
• Good IT skills with good working knowledge of Microsoft Office / Windows

Desirable Experience

• The ideal candidate will have a background in technical support, ideally in the engineering sector
• Compressor, Welding, Metal Cutting knowledge would be a huge advantage but not essential
• Customer Services experience is advantageous, if dealing directly with customers by phone or face to face